Effective Date: 10/09/2024

1. Introduction

Welcome to Matamba Traders. These terms and conditions govern your use of our services and products. By placing an order, you agree to these terms.

2. Definitions

• “Customer” refers to any individual or business that purchases products from Matamba Traders.
• “Products” refers to the timber and related services we offer.

3. Acceptance of Terms

By using our services, you confirm your acceptance of these terms. If you do not agree, please do not place an order.

4. Products and Services

We provide a variety of timber products, including pine, eucalyptus, teak, and grivelia. Specifications and availability are subject to change.

5. Pricing and Payment

• Pricing for our timber products varies based on type, quantity, and current market conditions. For a detailed quote or pricing information, please contact us directly at info@matambatraders.co.tz. We’re here to help you find the best solutions for your needs.
• Payment should be made via bank transfer. Applicable taxes will be added to the invoice total.

6. Ordering Process

To place an order, please contact our sales team. Orders will be confirmed via email.

7. Delivery and Shipping

Delivery timelines will be provided upon order confirmation. Matamba Traders is not responsible for damages incurred during transit.

8. Returns and Refunds

We accept returns within 30 days of delivery if the product is unused and in its original packaging. Shipping costs for returns are the customer’s responsibility.

9. Warranty and Liability

We offer a warranty for defects in materials and workmanship. Our liability is limited to the purchase price of the product.

10. Intellectual Property

All content on our website, including logos and product descriptions, is the intellectual property of Matamba Traders.

11. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use your information.

12. Governing Law

These terms are governed by the laws of Tanzania.

13. Modifications to Terms

Matamba Traders reserves the right to modify these terms at any time. Customers will be notified of any significant changes.

14. Contact Information

For questions regarding these terms, please contact us at info@matambatraders.co.tz.

15. Dispute Resolution

Any disputes arising from these terms will be resolved through [mediation/arbitration] by the laws of Tanzania.