Terms & Conditions
Please read these Terms and Conditions carefully before using our services or placing an order with Matamba Traders.
Effective Date: 05/03/2026
1. Introduction
Welcome to Matamba Traders. These Terms and Conditions govern your use of our services and products. By placing an order or using our services, you agree to these terms.
2. Definitions
- Customer refers to any individual or business that purchases products from Matamba Traders.
- Products refers to the timber products and related services we offer.
3. Acceptance of Terms
By using our services, you confirm your acceptance of these terms. If you do not agree, please do not place an order.
4. Products and Services
We provide a variety of timber products, including pine, eucalyptus, teak, and grevillea. Product specifications and availability are subject to change.
5. Pricing and Payment
Prices may be displayed on our website or provided through official quotations and may change without notice. Payment methods include bank transfer and other agreed methods as confirmed during ordering. Applicable taxes and charges (if any) will be communicated before confirmation.
6. Ordering Process
To place an order, visit our website or contact our sales team. Orders will be confirmed via email or another agreed written channel, including product specifications, pricing, and delivery timeline.
7. Delivery and Shipping
Delivery timelines will be provided upon order confirmation. Risk of damage may transfer according to the agreed delivery terms. Where applicable, Matamba Traders is not responsible for damages caused by third-party carriers after dispatch, except where required by law or explicitly agreed in writing.
8. Returns and Refunds
We accept returns within [Insert number of days] days of delivery only if the product is unused and in its original condition/packaging. Return shipping costs are the customer’s responsibility unless otherwise agreed in writing. Refunds (if approved) will be processed using the original payment method or another agreed method.
9. Warranty and Liability
We offer a limited warranty for defects in materials and workmanship as applicable to the product type and agreed specifications. Our liability is limited to the purchase price of the product, except where such limitation is prohibited by law.
10. Intellectual Property
All content on our website, including logos, text, and product descriptions, is the intellectual property of Matamba Traders and may not be copied or reused without written permission.
11. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use your information.
12. Governing Law
These Terms are governed by the laws of the United Republic of Tanzania, unless otherwise agreed in writing.
13. Modifications to Terms
Matamba Traders reserves the right to modify these Terms at any time. Significant changes will be communicated through the website or via official communication channels.
14. Contact Information
Matamba Traders
Duga Industrial Area, Tanga, Tanzania
Email: info@matambatraders.co.tz
Phone: +255 769 457 221
Website: www.matambatraders.co.tz
Duga Industrial Area, Tanga, Tanzania
Email: info@matambatraders.co.tz
Phone: +255 769 457 221
Website: www.matambatraders.co.tz
15. Dispute Resolution
Any disputes arising from these Terms will first be addressed through good-faith negotiation. If unresolved, disputes may be referred to [mediation/arbitration] in accordance with the laws of the United Republic of Tanzania, unless otherwise agreed by both parties in writing.